Shipping & Returns

At ICONICS LUXURY, every order is handled with care, discretion and attention to detail. We ship internationally using trusted express couriers and specialist insured logistics providers to ensure your piece reaches you safely and securely.

Shipping

Worldwide Delivery

ICONICS LUXURY ships worldwide using trusted carriers such as DHL Express, UPS and specialist insured logistics providers, depending on the destination and value of the item.

Orders may be dispatched from the United Arab Emirates, Monaco, Europe or another location within our international network.

Processing & Delivery

Once payment has been received and verified, orders are prepared for dispatch as quickly as possible. Certain consignment or privately sourced pieces may require additional confirmation or processing before shipment.

Estimated delivery times after dispatch are generally:

Europe: 1–4 business days
United Arab Emirates: 1–4 business days
International: 3–7 business days

Delivery times are estimates and may vary due to customs clearance, security checks, public holidays, courier delays or circumstances outside our control.

Once your order has been dispatched, you will receive tracking information where available.

Secure & Discreet Shipping

All orders are securely packaged and shipped in discreet outer packaging.

High-value shipments may require additional security measures, identification or a signature upon delivery.

Please ensure your delivery address and contact details are correct before completing your purchase.

Duties & Taxes

Import duties, taxes and customs charges may apply depending on your destination and the shipping origin of your order.

Where these charges are not included at checkout or on your invoice, they remain the responsibility of the client.

ICONICS LUXURY is not responsible for delays caused by customs procedures or unpaid import charges.

Delivery

Please inspect the external packaging upon delivery. If your parcel appears damaged, opened or tampered with, contact us immediately at info@iconicsluxury.com and provide photographs where possible.

Responsibility for the shipment passes to the client once the order has been successfully delivered or collected, subject to any mandatory rights provided by applicable law.

Returns

We want you to feel confident when purchasing from ICONICS LUXURY.

Eligible items may be returned within 14 calendar days from the date of delivery. To request a return, please contact us in writing at info@iconicsluxury.com within this period and await written approval before sending the item back. Returns sent without prior authorisation may be refused.

Return Conditions

All returned items must:

be in exactly the same condition as received;
be unworn, unused, undamaged and unaltered;
have all ICONICS LUXURY security tags, labels and seals attached and intact;
include all original packaging, certificates, boxes, dust bags, cards and accessories supplied with the item; and
be returned using the shipping method approved by ICONICS LUXURY.

All returns are carefully inspected upon arrival. Once an eligible return has been received and approved, the refund will be issued to the original payment method.

Return Shipping

Unless otherwise required by applicable law or agreed by ICONICS LUXURY, return shipping costs are the responsibility of the client.

For high-value pieces, we may require the return to be fully insured and shipped using an approved courier.

The client remains responsible for the item until it has been safely received by ICONICS LUXURY.

Original shipping charges, customs duties, taxes and other third-party fees are generally non-refundable unless required by applicable law.

Items Not Eligible for Return

Subject always to mandatory consumer rights that may apply, returns may be excluded for:

items privately sourced specifically at the client's request;
personalised, altered or resized pieces;
items designated as final sale;
items purchased following an in-person private viewing where legally permitted;
items with removed or damaged security tags or seals; and
items that have been worn, used, damaged or altered after delivery.

Damaged, Incorrect or Misdescribed Items

Any item received damaged, incorrect or materially different from its description must be reported to us within 3 calendar days of delivery at info@iconicsluxury.com, with clear photographs of the item and its packaging. Our team will review the matter promptly and provide further instructions. Please do not return the item before receiving written approval from us.

Our Sustainability Commitment

Luxury and responsibility are inseparable at ICONICS LUXURY. Each pre-owned and consignment piece we curate gives an exceptional item a new chapter, reducing the need for new production while preserving the artistry of the world’s greatest Maisons.

Choosing ICONICS LUXURY is a considered act — a way to invest in enduring craftsmanship without compromise. We ship in minimal, discreet packaging and partner with logistics providers who share our commitment to a more responsible future for luxury.

We are always delighted to assist. Should you have any questions about your shipment or wish to discuss a return, our team is here for you:
info@iconicsluxury.com

Our General Terms & Conditions also apply.

Shipping & Returns