Frequently Asked Questions

Since 2017, ICONICS LUXURY has helped clients in Europe, the UAE and worldwide buy and sell authentic pre-owned luxury, from Hermès, Chanel and Louis Vuitton handbags to Cartier, Van Cleef & Arpels, Bvlgari, Tiffany & Co. and Graff jewellery, and many more of the world's great Maisons.

About ICONICS LUXURY

What is ICONICS LUXURY?

ICONICS LUXURY is an independent resale and private sourcing house for pre-owned luxury goods, founded in Europe in 2017 and now operating from Dubai, with a partner boutique in Monaco. We curate designer handbags, fine jewellery, watches and accessories, and help private clients sell their own pieces through consignment or direct purchase.

Are you affiliated with Hermès, Chanel, Cartier or other brands?

No. ICONICS LUXURY is independent and is not affiliated with, endorsed by or an authorised retailer of any brand we sell. Brand names are used only to identify each item.

Authenticity

Are your items authentic?

Yes. We sell authentic pieces only. Every item is examined by our in-house experts before it is listed, including materials, stitching, hardware, stamps, serial numbers and documentation where available. We are firmly committed to fighting counterfeiting.

Do items come with original box, papers or receipt?

It depends on the piece. Each product page lists exactly what is included, such as box, dust bag, certificate, receipt or papers. Pre-owned jewellery and watches may not include original papers or a manufacturer's warranty unless stated.

How do you describe condition?

We describe every piece as accurately as possible and photograph it in detail, including any signs of wear. If you would like extra photos, a video or measurements before buying, just ask.

Buying

How do I buy an item?

Order directly on our website. Your order is confirmed once payment is complete and you receive an order confirmation email. You can also contact us by email or Instagram for help choosing a piece, with questions about colour, size, materials, fit or condition.

Can I make an offer?

Yes. Use the "Make an offer" button on any available item. We aim to reply by email within 48 hours. Offers more than 35% below the listed price are declined automatically. Making an offer does not reserve the item; it stays available to other clients until an order is placed and confirmed.

Can I reserve an item?

Returning clients can request a reservation by emailing info@iconicsluxury.com. New clients can reserve an item with a 30% refundable deposit. All reservations are subject to approval and availability.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard and American Express, as well as bank transfer for selected orders. Bank details are provided only on your invoice or payment confirmation. Instalment plans are available on request; apply via info@iconicsluxury.com.

How do I use a discount code?

At checkout, enter your code in the Discount field and click Apply. Your total updates automatically. If the code doesn't work, contact us and we'll help.

Can you find a specific bag or piece of jewellery for me?

Yes. Through our private sourcing service, we search our international network for rare and sought-after pieces, such as a specific Birkin, Kelly, Chanel Classic Flap or Alhambra. Tell us the model, size, colour, material, condition and budget you have in mind. Sourcing requests may require a deposit, and availability is confirmed in writing before you pay in full.

Can I view an item in person in Monaco?

Selected high-value pieces can be viewed by private appointment in Monaco through our partner boutique, MCA Luxury. Appointments are subject to availability and confirmation. Contact us to arrange a viewing.

Shipping, taxes and duties

Where do you ship from, and how long does delivery take?

We ship worldwide with DHL Express, UPS and specialist insured carriers. Orders may be dispatched from the UAE, Monaco or elsewhere in Europe, always in discreet, secure packaging. In-stock items usually ship within 1–3 business days of payment. Estimated delivery after dispatch:

• Europe: 1–4 business days
• United Arab Emirates: 1–4 business days
• Rest of the world: 3–7 business days

You will receive tracking details once your order ships. High-value deliveries may require a signature.

Will I pay import duties or taxes?

It depends on your delivery country and where the item is located. When duties and taxes are calculated at checkout, they are included in your total and there is nothing more to pay. If no duties appear, the item is usually already in your region. Where duties are not collected at checkout, any import charges in your country are the client's responsibility.

Returns and refunds

What is your return policy?

You may return an eligible item within 14 calendar days of delivery. Contact us in writing at info@iconicsluxury.comwithin that period and wait for our approval and return instructions before sending anything back. Returns sent without approval may be refused.

What condition must a returned item be in?

Exactly as you received it: unworn, unused and unaltered, with all ICONICS LUXURY security tags and seals intact, and with every box, dust bag, card, certificate and accessory included. Return shipping is at the client's expense, and high-value items must be sent fully insured with an approved carrier.

When will I receive my refund?

Once your return arrives and passes inspection, we refund the original payment method within 5 bank days.

Are any items excluded from return?

Subject to your mandatory consumer rights, the following may be excluded: pieces privately sourced specifically for you, items altered or resized at your request, items sold as final sale, and items with removed or damaged security tags. Full details are in our Shipping & Returns policy.

What if my item arrives damaged or not as described?

Contact us within 14 calendar days of delivery with photos of the item and its packaging so we can act quickly with the carrier.

Selling with ICONICS LUXURY

How do I sell my designer bag, jewellery or watch?

1. Send us photos and details of your item by email or Instagram message.
2. Our experts assess it and give you a valuation based on brand, model, condition and current market demand.
3. We authenticate the piece before it is listed.
4. We present it to our international client base.
5. You are paid promptly once the sale is complete.

Do you buy outright or sell on consignment?

Both, depending on the piece and your preference. For rare or high-value items, or a collection of several pieces, we also offer discreet private placement. Contact us at info@iconicsluxury.com to get started.

Still have a question?

Our team is happy to help. Email info@iconicsluxury.com or send us a message on Instagram @iconics.luxury.