FAQ

FAQ 

1) What is Iconics Luxury?

Iconics Luxury is a curated destination and community for refined fashion lovers. Here, you can buy and sell authenticated, pre-loved luxury designer items.
Every item is examined by our in-house expert team before it is listed.

We are firmly committed to fighting counterfeiting and uphold strict authentication standards.

2) Buying with Iconics Luxury

All available items can be ordered directly on our online store. Your order is confirmed once payment is completed and you receive an order confirmation email from Iconics Luxury.

Our assortment of bags, jewellery, clothing, and accessories is hand-selected with meticulous care, guided by market trends, condition, and client satisfaction. Every piece is chosen against strict designer and condition criteria to ensure only the finest items reach our clients.

Need more details before purchasing? We are happy to assist with any questions about colour, size, fit, materials, or condition.

Email: info@iconicsluxury.com
Instagram DM / Facebook Messenger: Send us a message anytime

You can also leave a message directly via the product page and we will reply promptly.

3) Can I make an offer?

Yes. You may submit an offer on any available item.

* We aim to respond within 48 hours via email.
* Offers more than 35% below the listed price are automatically declined.
* Please note: Submitting an offer does not reserve the item. Until an order is placed and confirmed, the item remains available to other clients.

4) How do I use a discount code?

At checkout, enter your discount or promo code in the Discount field and click Add. Your total will update automatically. If your code isn't working, please contact info@iconicsluxury.com and we'll assist you.

5) Payments

We accept all major credit and debit cards including Visa, Mastercard, American Express, and more.
Instalment plans are available upon request — please apply via info@iconicsluxury.com.

6) Selling with Iconics

Selling with ICONICS LUXURY is a refined, fully supported experience. Whether you are parting with a treasured Hermès bag, a Cartier jewel, or a Chanel piece, our team handles every step with care and expertise.

Here is how it works:

  • Submit your piece: Send us details and photographs of your item via email at info@iconicsluxury.com or via Instagram DM.
  • Valuation: Our experts will assess your item and provide a competitive valuation based on current market conditions, brand, condition, and demand.
  • Authentication: Every item undergoes our rigorous in-house authentication process before being listed.
  • Listing & Sale: Once approved, your piece is professionally presented to our global community of discerning buyers.
  • Payment: You receive your agreed amount promptly once the item is sold.

We offer both consignment and direct purchase options depending on the item and your preference. For high-value or rare pieces, private placement may also be arranged.

To learn more and get started, visit our Sell with Us page, or contact us directly at info@iconicsluxury.com — we would be delighted to assist you.

7) Can I reserve an item?

Returning clients: If you've placed previous orders with Iconics, email info@iconicsluxury.com to request a reservation.
New clients: A 30% refundable deposit is required to reserve an item.
Reservations are subject to approval and availability.

8) Taxes & Import Duties

At Iconics Luxury, we operate from multiple hubs located across Europe, the Middle East, and Asia to serve our international clients efficiently.

Import duties and taxes are automatically calculated at checkout based on your shipping destination and the location of the item.

If no import duties appear at checkout, it simply means that the item is already located within your region, and therefore no additional fees will apply.

This process is fully automated, ensuring no hidden costs or surprises — what you see at checkout is exactly what you'll pay.

9) Shipping & Returns

Shipping
We ship worldwide using trusted express carriers such as DHL Express and UPS, or specialist insured logistics providers depending on the destination and value of the item. Orders may be dispatched from the UAE, Monaco, Europe or another location within our international network, and are always sent in discreet, secure packaging.

Estimated delivery times after dispatch:

  • Europe: 1–4 business days
  • United Arab Emirates: 1–4 business days
  • International: 3–7 business days

Tracking information will be shared once your order has been dispatched, where available.

Returns
Eligible items may be returned within 3 calendar days of delivery. To initiate a return, please contact us in writing at info@iconicsluxury.com within this period and await written approval before sending the item back. Returns dispatched without prior authorisation may be refused.

To be accepted, returned items must be in their original condition — unworn, unaltered, with all tags, seals, packaging, and accessories intact.

Once an approved return has been received and inspected, a refund will be processed within 5 business days to the original payment method. Return shipping costs are the responsibility of the client.

Please note that certain items are not eligible for return, including privately sourced pieces, final sale items, and items where security tags or seals have been removed. For full details, please refer to our Shipping & Returns policy.

Our Promise

100% authenticated items
Meticulous curation and transparent descriptions
Eco-conscious approach, supporting circular fashion through resale and responsible packaging
Dedicated support for a seamless, trusted experience